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The Long and Winding Path (from Instructional Design to Performance Technology): Installment VII--Where We Wrap It All up with Suggestions about How You Might Move from Basic Human Performance Technology (HPT) to More Advanced Forms of HPT or Other Performance Interventions.
Carr, Clay; Totzke, Larry – Performance and Instruction, 1995
Discusses how those who learn basic human performance technology (HPT) skills can expand expertise in three directions: extended HPT (including generalist, project manager/integrator, and implementation specialist); specialized HPT; and HPT linked to related fields. Presents examples of applications of each alternative. (JKP)
Descriptors: Human Factors Engineering, Improvement Programs, Instructional Design, Organizational Development
Performance Support for Knowledge Workers: Practical Strategies Based on Research and Practice.
Peer reviewed Peer reviewed
Stone, Deborah L.; Villachica, Steven W. – Performance Improvement, 1997
Describes trends affecting both knowledge workers and the performance technologists who support them. Five strategies are suggested for providing performance support: (1) address systems-level issues; (2) align performance technology efforts with technological imperatives; (3) provide information filters; (4) provide custom tools; and (5) make…
Descriptors: Employees, Job Performance, Management Information Systems, Organizational Development
Designing Cross-Functional Business Processes. The Jossey-Bass Management Series. From Training to Performance in the Twenty-First Century. Set 2, Redesigning Work Processes.
Johann, Bernard – 1995
This guide offers a comprehensive set of practical tools to lead novice and veteran practitioners through the complexities of business process redesign. This hands-on kit integrates systems theory, economics, and psychology to provide the detailed procedures, checklists, data analysis worksheets, and other resources essential to identify, analyze,…
Descriptors: Adult Education, Business, Design, Improvement Programs
Rewiring Your Organization's Learning and Communication System.
Peer reviewed Peer reviewed
Gayeski, Diane – Performance Improvement, 1997
Discusses how to improve an organization's training and communications system, both philosophically and technically, and highlights activities conducive to a rewired communication system. Lists online sources on the topic and freeware packages that can be downloaded, and includes job aid forms designed to be copied and posted in the organization.…
Descriptors: Communications, Computer Software, Improvement, Information Dissemination
ISO 9000 and Malcolm Baldrige: In Training and Education. A Practical Application Guide.
Russo, C. W. Russ – 1995
This book is addressed to educators and work-place trainers interested in applying the Malcolm Baldrige award criteria and/or the International Organization for Standardization (ISO) 9000 training guidelines for program improvement. An initial section compares and contrasts the ISO standards and the Malcolm Baldrige National Quality Award…
Descriptors: Audits (Verification), Higher Education, Institutes (Training Programs), Management Teams