Provides sets of alternative answers to 10 situations technical writing consultants often face. Cites pertinent resources that are available. (RL)

The use of neutrals in higher education collective bargaining is considered, with specific reference to a pilot project in which a neutral worked for over a year with the administration and faculty union at a two-year public community college. Eighteen propositions that may promote the creative use of third parties are offered, including the…

Discusses communication by objectives, a strategy that extends management by objectives techniques into the area of communication to strengthen ties between decision making and decision communicating. Discusses its classroom application. (FL)

Designed to help improve the staff-to-student communication style in schools, this book shows practitioners how to go from adversarial approaches to caring and helping--without losing control of the situation. The book offers time-tested methods that counselors and therapists have used successfully for years, methods that can be modified for…

The aim of this guide is to help state education agencies (SEAs) find effective ways to improve relations between schools and their communities. Focusing particularly on the Northeast and New England, the document reviews literature on school-community relations and presents numerous examples of school-community interaction. First, the author…