Description of a process for solving human performance problems focuses on the analysis phase, which examines information to determine causes and develops recommendations for solving the problems. Techniques used for gathering data are described, criteria for evaluating ideas are listed, and weighted scores for performance improvement ideas are…

This discussion of how to design a training program to teach professional judgment and performance focuses on a model for training police officers. Open job skills are explained, appropriate choices and actions are described, and the components and objectives of open job skill instruction are presented. (LRW)

Prepared for use by staff in development workshops at Burlington County College (BCC), in New Jersey, this handbook offers college-wide guidelines for improving the quality of service provided to internal and external customers, and reviews key elements of BCC's Customer Service System (CSS), a computerized method of recording and following-up on…

A technical note based on the Indonesian Nonformal Education Project discusses use of Q-sort, originally a research technique for studying small groups or individuals, as a needs assessment method. The background of Q-sort, designed to take subjective factors into account, is covered, and its use in needs assessment described: cards, each of which…

The purpose of this book is to explain how urban schools can deal productively with problems found embedded in their organizational structure. Written for persons interested in organizational change in schools, the book focuses on the theory of how problem solving in schools does work, how it can work, and how it can be facilitated by change…

This procedural manual describes the services of management assistance teams to local education agencies in the state of Pennsylvania. The purpose of the teams, provided by the Pennsylvania Department of Education, is to conduct studies and submit recommendations for changes that would result in improved management practices and more economic…

This document is designed to provide enough information for technical colleges and similar institutions to conduct their own focus visits. A focus visit is defined as a full-day activity that takes place on the campus during which a team of 10-25 individuals (program faculty, former and current students, technical college staff, advisory committee…

Presented, in abridged form, are recommendations found in "An Agenda for Action," for special note by secondary school administrators as they carry out their responsibilities for curriculum development and coordination. It is felt that school administrators and curriculum supervisors often have neither the time nor the opportunity to…

This manual provides a framework, to be used by elementary program developers and teachers, for creating or improving guidance curriculum programs. The manual is based on the Georgia Comprehensive Guidance Model, which is appended for reference. The materials in the manual represent a competency-based approach that is designed to provide a…

This catalogue describes the nature and purposes of the Research and Development Utilization (RDU) Program, which was designed to improve programs in the areas of basic skills, career education, and inservice education. The RDU resource materials consist of 60 documents that cluster around four broad topics: (1) resources to help school staff work…

This book has a threefold purpose. First, it provides a problem-solving framework for comprehensively analyzing and attacking current weaknesses in both pre- and in-service teacher education. Next, it explains how this approach can be applied by providing concrete examples of procedures and products appropriate to each of three problem-solving…

This handbook provides program planners in vocational education with self-paced instruction in the framework of a problem-solving approach to program improvement. (The process can be applied to vocational school administration and management, student services, staff development, and instructional program areas.) Section 1 is a brief overview of…