Describes the Educational Opportunity Program of Northern Illinois University's adaptation of an administrative planning decision making program called the Delphi concensus seeking process. (MD)

There are no quick fixes to any problems that school systems face. The best solution lies in building a common approach to solving problems utilizing an established procedure; an interactive process; and a trained team of administrators, teachers, and nonteaching staff members. (MLF)

Problem solving and decision making are considered to be keys to successful management. A normative method for problem solving is presented, suggesting that the analysis of the problem be structured along a five-step procedure: problem identification, analysis, decision alternatives, decision making, and decision implementation. Follow-up…

Contending that participation in quality circles enhances effective time management by school administrators and teachers, this guide provides both a theoretical briefing and practical recommendations for better time management. A pre- posttest prefaces a review of basic concepts of quality circles with reference to the work of Abraham Maslow,…

Ways in which to identify the correct problems to solve thereby avoiding the misappropriation of time, talent, and resources are presented. The text is divided into 3 parts: "The Foundation for Smart Thinking,""How to Solve the Right Problems," and "Systems Thinking for the Systems Age." The chapters under these headings are: Chapter 1, "The…

Explores the implementation of total quality management in the maintenance and operations department of an upstate New York school district. Four figures illustrate the problem-solving process. (MLF)

This paper provides an introduction to a particular systems-theoretical approach to problem-solving in the management of education usually referred to as soft-systems methodology (SSM), developed by Peter Checkland in the 1970s. SSM should provide a powerful tool for managers in education at any level who have a strategic role because it can be…

Concerned about the effect rising energy costs would have on their local affiliates, building consultants for national social welfare agencies have been advocating the initiation of energy management and conservation programs. This manual, a three-part educational and planning tool, is a key element in a program developed to help local agencies…

In the first of a three-part series, the authors examine the origin of the organizational development movement, instrumented team learning seminars for managers, their experimental programs for industry at various locations, the development of the "managerial grid," management by objectives, behavior modification, and other approaches to…

This text provides educational administrators with a working knowledge of the problem-solving techniques of PERT (planning, evaluation, and review technique), Linear Programming, Queueing Theory, and Simulation. The text includes an introduction to decision-making and operations research, four chapters consisting of indepth explanations of each…

This module discusses the theory and practice of school improvement and outlines a nine-step systematic problem-solving process for developing an action plan addressing school improvement goals. The first section describes a general model for the study of the school as a social system, as developed by Getzels and Thelen (1960). The second section…

The authors discuss ways to define a company's position on productivity, and explain productivity concepts. They describe a problem cause/solution set matrix with which to identify accurately the most probable cause of productivity problems. (SK)

Planning and management strategies used in the private sector have practical applications for higher education in a period of systemic and organizational stress. Promising strategies include organizational delayering; employee empowerment; boundless thinking, problem-solving teams; accelerated processes; quality management and improvement; and…

A guide for organizational development specialists, this model for productivity improvement proceeds through six stages: awareness of needs, entry of specialist, data collection, problem identification, action planning, and implementation of solutions. Examples of specific activities for each stage are provided. (SK)

This guide provides line practitioners, managers, and policy makers with an orientation to the essentials of "client-centered" case management serving young people who require assistance from a variety of service institutions. It focuses on implementation of case management within the context of the federal Job Training Partnership Act…