Teachers frequently need assistance in meeting the needs of students with behavior and learning problems. Contacts with peers and other staff usually are informal and do not allow thorough analysis of the problem. The Building Support System model used in some North Dakota schools provides prompt, accessible support to teachers through peer…

The phenomenon of "school-hopping" (students transferring frequently to different schools) and its effects on students is discussed. Strategies for teachers to use with parents who practice school-hopping (often to deny that their child may be in need of special help) are described. (CJ)

Discusses the difficulty of breaking bad news to parents, whether the news pertains to center policy or a child's behavior. Provides strategies for presenting news and for helping parents to overcome difficult situations, including gathering facts in advance, arranging an appropriate time, and having resource materials available for parents. (MOK)

Divided into five parts, this book examines some of the conflicts that Canadian children face on a daily basis and explores ways that adults can help children address these challenges. Chapter 1 looks at the causes behind conflicts, and examines some of the concepts concerning conflict and conflict resolution. Chapter 2 discusses self-esteem, what…

Provides guidelines for educators to prepare for potentially difficult parent conferences and to conduct them to a successful conclusion. Suggestions include anticipating concerns, accentuating the positive, listening to parents, being truthful, being firm, being polite, offering solutions and assistance, asking for suggestions, admitting…

Prepared for use by staff in development workshops at Burlington County College (BCC), in New Jersey, this handbook offers college-wide guidelines for improving the quality of service provided to internal and external customers, and reviews key elements of BCC's Customer Service System (CSS), a computerized method of recording and following-up on…

This text helps prospective and experienced principals, administrators, and supervisors increase their knowledge and skills through concepts, case-studies, and simulations. This book contains the following two parts and fifteen chapters. Part I presents important theoretical concepts and research findings that can improve educators'…

This independent learning packet, which is designed for administrators, teachers, counselors, and tutors in Pennsylvania's Region 7 Tri-Valley Literacy Staff Development area as well as for their adult students, examines the following seven problems encountered by students: the job market, child care, single parenting/parenting skills, divorce,…