The final module of a seven module package for child protective service workers addresses management system skills necessary to maintain a volunteer parent aide program for abused and neglected children and their families. Four program activities center on the following: (1) listing what the agency will provide the volunteer; (2) developing…

Presents a process for defining roles of extension 4-H youth program staff--professionals, paraprofessionals, and volunteers. Adapted from the Need Overlap Analysis in the Helping Process (NOAH II), the process is intended to enhance program management by improving the effectiveness of paraprofessionals and thus other staff. (MF)