A systems approach that stresses functional relationships among persons and units and examines transactions and processes provides a useful foundation for understanding, assessing, and improving academic advising. Implications of this approach in college advising for fostering system quality and meeting the institution's mission are examined. (MSE)

Quality Function Deployment, a set of concepts and tools used in manufacturing engineering to link consumer needs with product design, can also improve academic advising systems and processes. The technique promotes structured, logical examination of students' advising needs and their relationship to advising system design, processes, methods,…

This article describes the development of a provider-based outcome measurement system, describing core components and processes, what to measure, who should be involved in the development and measurement process, and what data collection technologies can be used or adopted. Problems in developing model outcome measurement services are presented.…

This article argues that a sound performance evaluation system benefits the employee, supervisor, and organization by providing a written record of efforts, by motivating employees, and by maximizing employee growth potential. It proposes that such performance evaluations are compatible with the Total Quality Management approach. Principles of…

This document explains the Youth Training Scheme (YTS) in Great Britain. It is intended for YTS managers, coordinators, and tutors but may also be useful to curriculum and staff developers at colleges and training organizations. The manual begins with an introduction that gives the background and rational for the YTS, and it ends with a 60-item…

This publication provides Autism Program Quality Indicators (APQI), intended as a self-review and quality improvement guide for schools and programs serving students with autism spectrum disorders. The APQI were developed by the New York Autism Network at the request of the New York State Education Department. The APQI promote the goal that all…

This document was prepared to serve as an aid in the planning, design, implementation, and ongoing evaluation of Alternative Education for Disruptive Youth Programs in Pennsylvania. School Codes and Public Laws are cited for guidance on mandatory issues. The suggestions and implementation strategies provided in this document are not requirements…