The City University of New York (CUNY) is the largest urban public university system in the United States with approximately 100,000 students enrolled in associate degree programs. Similar to trends nationwide, many associate degree students come to CUNY underprepared for college-level classes and are assigned to take remedial or developmental…

The nature and form of useful management information in a variety of situations is discussed. It is suggested that questions posed by managers may determine the effectiveness of the management information system. Questions concerning demographic trends and enrollment declines are used to illustrate this point. (SF)

Ways in which various student and program assessment tools can assist the academic advising function are discussed. Such tools include student test scores and interest assessments, analysis of advising interviews, administrative data on student progress and advising "flow," and student achievement measures. Information drawn from personal contact…

The way that the U.S. Department of Education's Office of Student Financial Assistance (OSFA) should conduct its quality assurance function of monitoring a processing contractor is described. For the following quality assurance procedures, information is provided on the goal of the procedure, activities to be measured, measures, and the role of…

A framework for monitoring quality control (QC) of processor contracts administered by the Department of Education's Office of Student Financial Assistance (OSFA) is presented and applied to the Pell Grant program. Guidelines for establishing QC measures and standards are included, and the uses of a sampling procedure in the QC system are…