A Quality Assurance Program (QAP) developed at the College of St. Francis is presented that is based on an open systems approach. The model allows an institution to continually monitor, evaluate, and, when necessary, modify its academic programs, graduates or undergraduate, traditionally or non-traditionally delivered, to assure quality. Part I…

Without an institutional research office to look at recruitment and retention programs, DePauw University (Indiana) relies heavily on institutional trend data and comparative information to assess the effectiveness of three initiatives: recruitment of large numbers of minority students, strategic use of financial aid, and use of market…