This toolkit is developed as a resource for providers of teaching-related continuing professional development (CPD) in higher education (HE). It focuses on capturing the longer-term value and impact of CPD for teachers and learners, and moving away from immediate satisfaction measures. It is informed by the literature on evaluating higher…

This article is an outgrowth of the evaluation and assessment process in a large interdisciplinary studies (IDS) program at West Virginia University. We argue for the importance of collecting and assessing quantitative and qualitative data concerning learning outcomes, student satisfaction, career choice and development, and graduate education…

The Reflective Appraisal of Programs (RAP) approach allows county extension staff (in cooperation with volunteer leaders, specialists, and district staff) to obtain systematic evidence on results that participants perceive to have occurred in the months or years following their involvement in an extension program. Simpler than a…

This paper discusses ways to evaluate processes, describes methods of gathering information, and presents an outline for developing a continuous improvement model. Such assessment tools, as opposed to traditional "satisfaction surveys," can examine the service process and provide institutions with useful information to use as a catalyst for change…

To justify their programs, trainers should plan follow-up surveys of trainees and their supervisors which answer the questions, (1) How accurately did the training address the exact job requirements? (2) How successfully are trainees performing tasks learned? and (3) What unintended consequences have occurred? (SK)

Camp directors who do not seek feedback from staff, campers, and parents waste valuable resources, need to develop their leadership skills, and could obstruct camp growth. Combined with satisfaction surveys and goal setting, ongoing feedback will contribute to a more accurate camp program evaluation than one based on the camp director's memory.…

Program providers who do not give refunds should reconsider their policies. Training providers should give all attendees the opportunity to express dissatisfaction, follow up on all complaints immediately and personally, and allow dissatisfied attendees to receive full or partial refunds or attend another session or program without additional…

A plan for evaluating teacher training workshops and institutes is presented. Juxtaposition of the target group and the type of evaluation provides the framework for evaluating such a program. Evaluation is formative, aimed at modifying and improving the plan as it is being developed, and summative, assessed at the end of the experience. The use…

As new technologies expand the availability of information and services, previously isolated rural and small school libraries must begin to use formal evaluations to find out how best to serve their clientele. Although some forms of self-evaluation are ongoing, a library should ask for formal evaluations by its users, administration, and staff at…

This handbook is designed to help local and state vocational education evaluation personnel conduct studies to measure the training and job satisfaction of former vocational education students. It consists of eight chapters. Chapter 1 explains the rationale, development, and organization of the handbook. Chapter 2 is composed of two commissioned…

This manual presents an instrument (the Dakota Parent Satisfaction Survey) and procedures for evaluating parent satisfaction with early intervention programs. The survey procedures have been used to evaluate seven early intervention programs each year since 1985. Development of the Survey is discussed, including the identification of program…

This handbook outlines procedures for planning and conducting follow-up studies of clients involved in chemical dependency programs. It is organized into eight chapters. Chapter I discusses purposes and applications of client follow-up studies. Studies may be used in program evaluation, program design, and staff development. Also, the study itself…

Teaching effectiveness studies have concentrated on measurable direct outcomes of instruction: student satisfaction and learning. They have omitted an important part of the equation: the relationship between teaching and instructor job satisfaction. Job satisfaction also has implications for promotion and tenure decisions, program evaluation,…

This collection of client outcome measures is designed to enhance the program evaluation capacity of state vocational rehabilitation agencies and to assist program evaluators in the selection of appropriate instruments through information about client measures in the areas of functional limitations, client change, client satisfaction, and client…

This evaluation instrument, designed to be used in self evaluation or outside evaluation of intermediate or regional educational unit media services, is based on a philosophy of "best professional judgment" supported by collected evidence. Data collection techniques are flexible and results go through several independent judgments before…