This paper discusses factors that may influence the acceptance of automated counseling procedures by the military. A consensual model of the change process is presented which structures organizational readiness, the change strategy, and acceptance as integrated variables to be considered in a successful installation. A basic introduction to the…

The purpose of this guide is to help school districts and education service centers plan effective inservice education programs consistent with laws and rules enacted by the Texas state legislature and the Texas State Board of Education. Essential provisions and acceptable activities of inservice teacher education are listed. The basic elements of…

This report describes the 1980-81 development of a multistate, multimedia, multi-agency audioconferencing network for human services in Maine and New Hampshire, under a grant which was designed to: (1) establish a 20-site audioconferencing network in vocational rehabilitation offices; (2) provide training and technical assistance to the agencies…

Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…

The report presents six papers describing a Tennessee study to assess the status of the supported employment initiative, determine the importance and implementation of best practice elements, and ascertain perceptions of supported employment customers toward implementation. Major findings include the following: at the time of the study supported…

An incentive program that rewards and encourages desirable work traits can improve college or university effectiveness, customer satisfaction, and employee morale without excessive cost. Processes needed, benefits to the institution, costs, program design, challenges to successful implementation, and organizational communication needs are…

This paper reviews research on principals' and teachers' roles in site-based decision making (SBDM). Research examining teacher participation in SBDM is reviewed, finding that higher quality teaching behaviors and higher student academic attainment resulted from teacher participation. The review focuses on steps in implementing SBDM, means for…

Manual I describes the VIDEOSHARE Project, a demonstration project employing systematic, video-based technology in preschool special education classrooms to supplement traditional measures of academic and developmental progress. The VIDEOSHARE model focuses on using video to: (1) enhance family-school partnerships; (2) increase child study team…