This document reviews how performance indicators are currently being used in several Commonwealth countries the United Kingdom, Australia, and Canada, and identifies some of the issues associated with performance indicator development and application. It also examines whether there are any agreed upon "key", or common, indicators that…

This book examines the institutional movement toward outsourcing support services, focusing on the development of outcome-oriented performance indicators and continuous self-assessment. Using 125 "lessons" based on support service theories, philosophies, and practices at George Mason University (Virginia), which collectively are termed…

Contending that the physical plants of colleges and universities are deteriorating and inadequately fit existing institutional programs, this report diagnoses causes underlying this neglect and recommends strategies for upgrading campus care and management. Pointed out as fundamental problems are: lack of integration of physical plant concerns…