A booklet designed for supervisors, co-workers, and others who deal with limited-English-speaking immigrants discusses communication problems and solutions. Chapters address these issues: (1) the problems and consequences of faulty communication; (2) difficulties that result from assuming that immigrants should learn English; (3) appreciation of…

This paper examines cultural differences between Japan and the United States and presents materials designed to help learners of Japanese understand patterns of behavior in that country through realistic episodes and situations. Understanding status differences is important for effective social and business communication with the Japanese. Status…

English as a second language teachers should make learners comfortable with the fact that not being understood at times is a natural and expected part of the communication process. Encouragement to understand what lies behind the misunderstandings and what strategies might be employed to ensure continued communication serves learners well on the…