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Download full textMcClure, Charles R.; Lankes, R. David; Gross, Melissa; Choltco-Devlin, Beverly – 2002
This manual is a first effort to begin to identify, describe, and develop procedures for assessing various aspects of digital reference service. Its overall purpose is to improve the quality of digital reference services and assist librarians to design and implement better digital reference services. More specifically, its aim is to: assist…
Descriptors: Electronic Libraries, Evaluation Criteria, Evaluation Methods, Guidelines
Coughlin, Mary Ann; Pagano, Marian – 1997
This monograph covers the theory, application, and interpretation of both descriptive and inferential statistical techniques in institutional research. Each chapter opens with a hypothetical case study, which is used to illustrate the application of one or more statistical procedures to typical research questions. Chapter 2 covers the comparison…
Descriptors: Analysis of Covariance, Analysis of Variance, Chi Square, Correlation
