Describes trends affecting both knowledge workers and the performance technologists who support them. Five strategies are suggested for providing performance support: (1) address systems-level issues; (2) align performance technology efforts with technological imperatives; (3) provide information filters; (4) provide custom tools; and (5) make…

This field guide provides a look into education in relation to a concept that has already been established in science, business and therapy. This book will encourage and educate readers about systemic thinking through examples and ideas pertinent to education and its reform. Following a Foreword (Michael Fullan) and Introduction (Blane Despres),…

Using the Kite (a framework for school development) as a diagnostic tool can help schools identify barriers to reform efforts by constructing an authentic picture of the school which can be measured against the qualities and practices of a learner centered environment. The paper describes organizational theories supporting the model. (SM)

Discusses how to improve an organization's training and communications system, both philosophically and technically, and highlights activities conducive to a rewired communication system. Lists online sources on the topic and freeware packages that can be downloaded, and includes job aid forms designed to be copied and posted in the organization.…

A systems approach to effective instructional design that is equally applicable to educational and organizational settings includes six components: (1) needs assessment, (2) systems design, (3) curriculum development, (4) organizational development, (5) feedback and evaluation, and (6) outcomes. The last component, outcomes, provides a context and…

In the first of a three-part series, the authors examine the origin of the organizational development movement, instrumented team learning seminars for managers, their experimental programs for industry at various locations, the development of the "managerial grid," management by objectives, behavior modification, and other approaches to…

Technology and structural change in education are inextricably linked. That is, schools generally need to change the way they do things to take full advantage of technology, and the use of technology tends to change what happens in schools. This report examines recent theory and practice of schools and school districts planning for educational…