This information guide was designed to assist in resolving special education disputes, as well as to provide dispute resolution options for parents or school district staff when communications are difficult or there is a dispute that cannot be resolved. Mediation is a voluntary process that (1) brings people together to resolve their disagreements, (b) assigns a mediator who helps participants communicate with each other, so that everyone has an opportunity to express concerns and offer solutions, and (3) helps everyone better understand differing points of view. The guide also contains: Frequently Asked Questions, How to Prepare for Mediation, and Parent Centers for additional information and resources.