Developing Behavioral Reference Desk Performance Standards.

Larson, Carole A.; Dickson, Laura K.

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Peer reviewed

ERIC Number: EJ483798

Record Type: Journal

Publication Date: 1994

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0033-7072

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Developing Behavioral Reference Desk Performance Standards.

Larson, Carole A.; Dickson, Laura K.

RQ, v33 n3 p349-57 Spr 1994

Discusses how to develop performance standards based on objective, observable criteria and describes how the reference department at the University of Nebraska at Omaha developed standards to meet their needs. Goals for performance are explained, and preliminary and final versions of the reference desk performance standards are appended. (Contains 10 references.) (LRW)

Descriptors: Behavior Standards, College Libraries, Evaluation Criteria, Higher Education, Library Services, Objectives, Performance Factors, Reference Services

Publication Type: Guides - Non-Classroom; Reports - Descriptive; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

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Author Affiliations: N/A