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Peer reviewedNahl, Diane – RSR: Reference Services Review, 1999
Discusses written instructional materials created by librarians for end users searching database systems. Highlights include novice user studies; the importance of print instruction in digital information environments; a paradigm shift from system-centered to user-centered focuses in technical writing and user documentation for software; and…
Descriptors: Academic Libraries, Computer Software, Databases, Guidelines
Stone, Athena A.; Whitson, Randolph L. – 1991
This review of the evolution of reference services in the library of the University of Tennessee at Chattanooga begins with background information on the university and a brief description of the library's holdings and services. The mission of the library is stated, and it is noted that automation began with internal technical operations in 1983.…
Descriptors: College Libraries, Computer Networks, Computer Software, Databases
