Reviews the historical development of online information in libraries, including computers, software, and networks. Highlights include quotes from leaders in the field; the end-user movement; commercial products from vendors; the spread of the Internet and its effects on online companies and searchers; options on the World Wide Web; and future…

Discusses written instructional materials created by librarians for end users searching database systems. Highlights include novice user studies; the importance of print instruction in digital information environments; a paradigm shift from system-centered to user-centered focuses in technical writing and user documentation for software; and…

This review of the evolution of reference services in the library of the University of Tennessee at Chattanooga begins with background information on the university and a brief description of the library's holdings and services. The mission of the library is stated, and it is noted that automation began with internal technical operations in 1983.…