Gives a brief history of productivity improvement legislation in the United States and of the development and demise of the National Center for Productivity and Quality of Working Life (QWL). Describes existing productivity and QWL centers, including their locations, scope, services, and activities, and urges greater support at the federal level.…

This discussion traces the legislative, fiscal, and programmatic history of Project Follow Through and analyzes the many problems and controversies that have surrounded it. It is argued that problems have been largely a result of the attempt to combine research and development (R & D) and social action service programs. Lessons learned as a…

Discusses (1) the history of document delivery; (2) the delivery process--end-user request, intermediary request, vendor reference, citation verification, obtaining document and source relations, quality control, transferring document to client, customer service and status, invoicing and billing, research and development, and copyright; and (3)…