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A Total Look at Total Quality Management: A TQM Perspective from the Literature of Business, Industry, Higher Education, and Librarianship.

O'Neil, Rosanna M.; And Others – Library Administration & Management, 1993

Discussion of Total Quality Management (TQM) highlights its history in business and industry, explains its use in higher education settings, and describes recent quality efforts in library services. Topics addressed include a history of quality; barriers to quality control; examples at Pennsylvania State University; and learning opportunities for…

Descriptors: Administrative Principles, Business, Higher Education, Library Administration

Influencing Change in Research Librarianship. A Festschrift for Warren J. Haas.

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Cummings, Martin M., Ed. – 1988

Ten friends and colleagues of Warren J. Haas, former president of the Association of Research Libraries, contributed the nine papers in this Festschrift honoring Haas on the occasion of his 65th birthday and the tenth year of his leadership as president of the Council on Library Resources. The papers, which describe Haas's role in significant…

Descriptors: Academic Libraries, Higher Education, International Cooperation, Leadership