Introduction: The COVID-19 pandemic has accelerated the transition to online learning, with synchronous e-learning becoming a critical modality in higher education institutions (HEIs) worldwide. This shift, while ensuring educational continuity, has unveiled numerous challenges, especially in developing nations where resources and infrastructure…

The profound and permanent impact of the COVID-19 pandemic caused a global closure of universities and schools by transforming physical classrooms into online/distance settings. Such a sudden shift resulted in uncertainty in the educational context. During the pandemic, the only way to sustain education was to benefit from distance education,…