Benchmarking is a very common real-life function occurring every moment unnoticed. It has travelled from industry to education like other quality disciplines. Initially benchmarking was used in higher education. .Now it is diffusing into other areas including TESOL (Teaching English to Speakers of Other Languages), which has yet to devise a…

Much remains unknown about the status of early child development and care in Tanzania. The little information available has never been put together to provide a holistic picture of the progress so far made in this important area. This paper intends to synchronise the information available in Tanzania for the purpose of depicting the country's…

Almost a decade ago, online education unabashedly entered the realm of higher education, and since then the proliferation of distance learning and technology use has dramatically altered the landscape of colleges and universities. Parallel to the surge in distance education have been extensive efforts to ensure quality control for the new…

Discussion of data quality examines five approaches to defining data in the literature; considers criteria of adequacy; proposes a modeling activity; discusses the most important dimensions of data quality, including accuracy, precision and reliability, currentness, completeness, and consistency; and suggests further research. (Contains 44…

The title of this document is a deliberate play on the title of the biennial reports on the progress of Bologna produced by the European Students' Union, "Bologna With Student Eyes." It is a way of paying tribute to student involvement in the Bologna reforms, and marking a parallel student working participation in the state system…

Describes the background of library outsourcing, and discusses the quality of cataloging and physical processing services provided by Blackwell North America and B. H. Blackwell Ltd. during a one-year pilot project at Stanford University (California). At the end of the project, an error rate of less than 1% was achieved in outsourced work.…

The purpose of this paper is to review literature on the alternative certification policy so as to identify key features and issues as the basis for suggesting a more systematic approach to the study of the policy efforts. Alternative teacher certification has become a proliferating phenomenon in the United States in response to current and…

Quality control of graduate physical education programs has always been the responsibility of educational institutions. The physical education profession has begun to establish its own specialized accreditation programs. An accreditation model in graduate physical education is examined, and the pros and cons of full implementation of accreditation…

Discusses methods of textual documentation that can be used for software documentation. Highlights include measurement of text comprehensibility; methods for the measurement of documentation quality, including readability and the Cloze Procedure; tools for the measurement of text readability; and the development of the Reading Measurability…

Many students find it difficult to learn the kinds of knowledge and thinking required by college or high school courses in mathematics, science, or other complex domains. Thus they often emerge with significant misconceptions, fragmented knowledge, and inadequate problem-solving skills. Most instructors or textbook authors approach their teaching…

Fiscal and programmatic controls that have been applied to different types of federal grants are described. It is suggested that a simplification of grant program structure is necessary to establish priorities and ways or controls to pursue these priorities. (CJ)

Various theories of organizational structure are examined for agreements, divergences, and evidence that illuminate the effectiveness of the quality management function generally and for higher education institutions in particular. Issues discussed include the concept of service quality, categorization of organizations, and specific structures…

Discussion of Total Quality Management (TQM) highlights its history in business and industry, explains its use in higher education settings, and describes recent quality efforts in library services. Topics addressed include a history of quality; barriers to quality control; examples at Pennsylvania State University; and learning opportunities for…

Discusses how to improve library reference service, especially the effective delivery of accurate answers, based on a program at Wichita State University (Kansas) that used concepts of quality from business and organizational management. Topics addressed include customers and customer service, and methods of reference service evaluation. (Contains…

Discusses the evaluation of library reference service; examines problems with past evaluations, including the lack of long-term planning and a systems perspective; and suggests a method for continuously monitoring and improving reference service using quality improvement tools such as checklists, cause and effect diagrams, Pareto charts, and…