Over the last few decades, not only organizations but also Higher Education Institutions should be more responsive to the demands of the changed global business environment and improve their effectiveness. Our motivation to write this paper is to assess the implementation of an Enterprise Resource Planning (ERP) system in higher education and…

Presents a new model of searching in online and other information systems, and reviews the literature of manual information seeking behavior for suggestions of capabilities users might like in online systems. Based on the model--called "berrypicking"--and research, suggestions are made for how new search capabilities could be implemented…

Increasingly, machine learning is entertained as a mechanism for improving the efficiency of planning systems. Research in this area has generated an impressive battery of techniques and a growing body of empirical successes. Unfortunately the formal properties of these systems are not well understood. This is highlighted by a growing corpus of…

Describes a comparative study of the "help" facilities of 16 interactive information retrieval systems. Guidelines for the design of a "help" facility are presented and then used to evaluate the quality and friendliness of each system. Suggestions for the improvement of online "help" facilities are discussed. (31…

This paper, which updates and expands on a paper by Twelker and others that identified and described five instructional development (ID) models, presents a taxonomy for classifying ID models, comments on the limited degree of testing to which most ID models have been subjected, reviews 13 models, and provides a selected, annotated bibliography of…

Provides a summary of a series of research and development projects which investigated the reasons for failure in educational technology-based systems of instruction. Develops a new approach to the design of such systems and their subsequent implementation and control. A 17-item bibliography is included. (Author/CHC)

The PRODIGY/EBL system [Minton88] was one of the first works to directly attack the problem of strategy utility. The problem of finding effective strategies was reduced to the problem of finding effective rules. However, this paper illustrates limitations of the approach. There are two basic difficulties. The first arises from the fact that the…

In machine learning there is considerable interest in techniques which improve planning ability. Initial investigations have identified a wide variety of techniques to address this issue. Progress has been hampered by the utility problem, a basic tradeoff between the benefit of learned knowledge and the cost to locate and apply relevant knowledge.…

Outlines a behavioral approach to information retrieval system design based on the derivation of a behavioral model of the information-seeking patterns of academic social scientists. The extent to which identified information-seeking characteristics are supported by existing systems is considered, and requirements for implementing these features…

Reports on a project that proposes and tests a comprehensive and systematic model of user evaluation of Web search engines. This article describes the model, including a set of criteria and measures and a method for implementation. A literature review portrays settings for developing the model and places applications of the model in contemporary…

The School Development Program (SDP) Model is a potentially useful alternative means of addressing the ills that plague public schools. Containing elements of the adjustment and social action models, it is an example of the ecological approach to prevention, which views behavior as a function of person and environment. After a background outline…

Uses the different search environments of information brokers and institutional searchers to illustrate the factors that should be considered when selecting microcomputers for search operations. The factors discussed include speed, storage capabilities, displays, modems, printing technologies, facsimile transmission, and portability. A directory…

Discussion of instructional systems design and development projects focuses on improving project planning and analysis to avoid failures. Case studies of failures of educational technology projects, including projects in developing nations and distance education projects, are presented; project engineering is discussed; and a model for successful…

The first of 10 sections in this report focuses on factors that will affect the evolution of Space Station Project (SSP) documentation systems. The goal of this project is to prepare the space station technical and managerial structure for likely changes in the creation, capture, transfer, and utilization of knowledge about the space station which…

In an effort to analyze what management policies and technologies from other disciplines can be applied to the field of education, this report describes the development of an analytical framework and its use to explore implications for policy development. The present work seeks to synthesize the available literature on management policies and to…