This article enumerates factors which created demand for fee-based information service (commercial databases, competition for proprietary information in business world, effectiveness of librarians) and relates experiences at two public libraries. Sources of business, value of advertising, techniques of selling, and hiring and deployment of staff…

Discusses the potential value that library science collections hold for the profession. Methods of describing and identifying collections are discussed along with their locations, uses, and functions. (RAA)

Develops model of the reference interview which explicitly incorporates human information processing, particularly schema ideas presented by Marvin Minsky and other theorists in cognitive processing and artificial intelligence. Questions are raised concerning use of content analysis of transcribed verbal protocols as methodology for studying…

Outlines structural changes in the information supply community effected by the emergence of computer-searchable files as a major information resource together with other developments in electronic technology. Database definitions, interface differences, DuPont experiences, and options available to libraries and information centers are discussed.…

Psychological and physical segregation are not conditions intrinsic to the aging process--they are created and propagated by society's response to it. Eradication or reduction of older adults' role loss, collective stereotyped treatment, and physical separation require the awareness and application of gerontological concepts in public library…

Provides overview of the establishment and acceptance of reference service in American library practice and outlines and documents changes in focus and emphasis by citing textbooks on reference services. Highlights include beginnings in 1876, communications and counseling, the 1970s, reconsiderations, and new emphasis and new models. Ninety-four…

Identifies interacting principles of theory of library service and indicates nature of library policies, activities, and professional values upon which implementation of principles rests. Library users ("worthy" and "needy"), hierarchy of service functions (stimulation, guidance, instruction, information services, access,…

Reviews the various techniques and methods employed to measure user preferences with respect to the provision of particular library services. The ranking of user preferences, direct judgment methods of measurement, tradeoff analysis, and conjoint analysis are among the topics discussed. A reference list is included. (JL)

Notes the applicability of communication science theory to the reference process, particularly in areas involving human behavior, and discusses the roles of both verbal and nonverbal communication (body language, paralanguage, proxemics, and environmental factors) in the reference interview. Forty-one references are provided. (EJS)

Reviews some approaches to organizational effectiveness suggested by organizational theorists, reports on the applications of these theories in libraries, develops some hypotheses regarding the assessment of performance in libraries, and describes a model which synthesizes some of the approaches. A 52-item reference list is attached. (Author/JL)

Describes two types of program budgeting that were well received in the literature of the 1960s and 1970s. The results of a survey which examined the impact of zero-based budgeting (ZBB) and planning-programming-budgeting system (PPBS) on library budgets are presented, and potentially useful aspects of program budgeting are identified. (CLB)

Microfiche equipment and software were supplied to targeted junior and senior high school media centers and use of the total magazine collection was measured. Data on the third year of the project indicate the microfiche collection led to an 18 percent rise in number of successfully filled requests for magazines. (CDD)