Contemporary literature lacks a comprehensive set of constructs that provides for understanding both the organizational and job factors that influence employee work passion. Through a detailed analysis of literature, this research identifies eight constructs that form the basis for the appraisal of an employee's work experience with the use of…

Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…

Action learning is the primary influence on British human resource development (HRD). However, action learning does not readily acknowledge that individual identity is shaped by events outside the organization as much as within it. Thus it does not view human beings as human "becomings," a view that supports HRD as a strategic process…