Reviews theories about factors affecting the transfer of training, including theories on motivation (expectancy, equity, goal setting), training transfer design (identical elements, principle, near and far), and transfer climate (organizational). (Contains 36 references.) (SK)

Madzar reviews literature on feedback seeking in organizations, examining motivation, contextual influences, barriers, and particular feedback-seeking behavior of newcomers and groups. Morrison comments on some misrepresentations and confusions in the literature review. (SK)

Appropriate links between company staffing and training practices and business strategy lead to better performance. Those with a prospector strategy should use different practices than those with a defender strategy in four areas: source of skills, functional emphasis on skills, emphasis on breadth of skills, and emphasis on quality. (SK)

Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…

A research review identified findings about the financial analysis method, forecasting of the financial benefits of human resource development (HRD), and recent financial analysis research: (1) HRD embedded in a performance improvement framework yielded high return on investment; and (2) HRD interventions focused on performance variables forecast…

A review of studies (1982-92) that made cross-cultural comparisons found human resource development (HRD) and related roles are interpreted differently; HRD is supported to varying degrees in different cultures; transfer of managerial and HRD techniques is subject to country differences; and cultural factors influence management models, career…