Examines expert system shells and the role a microcomputer-based expert system can play as an intelligent job aid. Characteristics of traditional and automated job aids techniques are described, and the role of instructional designers in developing expert systems within organizations is discussed. (Author/LRW)

Discusses the nature of interactive video, its educational use, evidence for its effectiveness, and the design of interactive video courseware. Use by the military and industry is also described, studies comparing video with other instructional methods are reviewed, and areas for further study are suggested. Ninety-four references are provided.…