A learning organization is viable when the learning climate successfully changes managers' mindsets. A case study of a financial services enterprise illustrates ways to keep mind sets from hardening and shows how changing learning activities and tools can change habits of thinking and learning. (Contains 30 references.) (SK)

Asserts that universities, as providers of management education, have an opportunity and critical responsibility to adopt the practices of learning organizations. Suggests strategies for developing learning organizations in British universities. (SK)