This study analyzed 2005-2006 Web of Science bibliometric data from institutions belonging to the Association of Research Libraries (ARL) and corresponding ARL statistics to find any associations between indicators from the two data sets. Principal components analysis on 36 variables from 103 universities revealed obvious associations between…

Reviews theory and research findings concerning service organizations, develops a model of the library reference process, and summarizes the results of a partial test of the model in five academic libraries in northern California. The roles of clients and service providers are explored, and variables that influence service outcomes are discussed.…

Reviews research on impact assessment of libraries and considers potentially useful methodologies for measuring the impact of university libraries, i.e., how library use affects students' academic performance. Topics discussed include categories of library use, purposes of library use, and indicators of library impact. The user panel methodology…

A 15-item questionnaire was administered on the online catalog terminals at the University of New England (Australia) to assess student attitudes toward computer technology and the new online catalog, and identify predictors of future online catalog use. Data analyses defined two groups of respondents: "reluctant users" and "naive enthusiasts."…

Describes preliminary results of a study that examined the effect of individual differences on the use of CD-ROM databases by novice undergraduate users. Factors considered include age, sex, native language, major, computer literacy, computer affinity, personality traits, learning style, visual ability, and perceived usefulness of the system. A…