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Stano, Michael – 1983
Critical Incident Technique (CIT) involves the collection of real-world examples of behavior that characterize either very effective or very ineffective performance of some activity. The principal advantage of the CIT is that it generates data based on actual behavior rather than on a particular researcher's subjectivity. The CIT has much to offer…
Descriptors: Behavior Patterns, Communication Research, Critical Incidents Method, Data Analysis