Evaluates the current state of research on motivation of behavior as a response to proffered rewards. Most research has evaluated behavior in academic classrooms or laboratory problem-solving groups and has focused on a choice between (1) cooperation where everyone receives a similar reward when a performance standard has been met, and (2)…

Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…

Recent experiments are reviewed in three areas of research concerning reinforcement schedules: (1) behavioral history effects on schedule performance; (2) the role of instructions in schedule performance of humans; and (3) dynamic schedules of reinforcement. The paper concludes by identifying some general issues concerning reinforcement schedules…

This literature review on antecedents, behaviors, and consequences in the noncompliant behavior of people with mental retardation found that noncompliance is more likely when instructions are vague or task demands are too difficult and that noncompliance responds well to programs utilizing combinations of social and tangible rewards. (Author/JDD)

Organizational behavior is defined and its micro and macro subdivisions described. Leavitt's model for organizational change (task, technology, structure, and people) is employed to extract meanings from the organizational behavior literature. A diagnostic approach is suggested for applying organizational behavior to the practice of higher…

This literature review examines trends in research and theory on vocational behavior from two perspectives: counseling psychology and organizational behavior. Important distinctions and areas of convergence between the two are discussed. A 213-item bibliography is provided. (SK)

If organizations are to measure and use worker performance information effectively, they must distinguish between two components of performance appraisal: performance data (recorded information for comparing workers) and performance development (the process of improving human assets by discouraging ineffective and reinforcing effective job…

Performance becomes degraded when the human processing system undergoes the stress of processing overload. Information processing models are often used to predict how performance will be affected. Single channel models hypothesize that information will either be lost in the queue or processed with delay. Single capacity models predict that for a…