Presents a literature review of 38 articles that discuss electronic performance support systems (EPSSs). Assesses and classifies each article's EPSS by its settings for use, initial reasons for development, and system features. Finds that the primary markets responding to the potentials of EPSSs are businesses and industry, with secondary markets…

Taking a post-modern approach, this paper addresses the relevance of measurement and evaluation of libraries and information services. The following topics are discussed: (1) past and present approaches to performance measurement, including origins of measurement and landmarks of the past; (2) a conceptual framework for evaluation, including a…