This second in a series of articles on artificial intelligence emphasizes human factors. The design of video display units and keyboards is discussed, the organizational structure of human memory is described, humans are examined as information processors using inductive and deductive reasoning, and educational implications are explored. (LRW)

A review of past research on training employees for computer-mediated work leads to the development of theory and propositions concerning the relationship between different variables, such as: (1) individual factors; (2) task and person-computer interface; (3) characteristics of training design for the acquisition of computer skills; and (4) the…