Task modulation is being examined as a means for improved utilization of human resources and greater flexibility within departments of Quebec universities. In this paper (written in French), a definition for this concept is proposed, the literature is reviewed, and prerequisite and other conditions critical to successful implementation are…

This literature review considers definitions of strategic planning as well as historical and operational aspects of its use at community colleges. First, a number of definitions of strategic planning are presented, indicating that, compared to long-range planning, strategic planning is more action-oriented and more concerned with issues, the…

Leadership theories are reviewed, and ways that college administrators can approach leadership are suggested. After defining leadership and distinguishing it from administration and management, three different approaches to leadership are reviewed: the trait approach, the behavioral approach, and the situational approach. Some emerging views of…

Intended as a contribution to a workshop discussion on program evaluation in higher education, the paper covers five major evaluation issues. First, it deals with evaluation concepts, explaining the purposes of evaluation; pertinent terms; and the sources of evaluation in public health procedures, the scientific method, the systems approach, and…

This paper reviews the literature pertaining to Total Quality Management (TQM) and its application in educational settings, especially at institutions of higher education. The review is organized into the following topical areas: the concept of "quality" (usually involving customer satisfaction, executive-level leadership, and employee…