Discusses the problem of establishing terminology for mental models, attempts to sort out the various meanings found in the literature, and offers definitions that could help in developing a more standardized terminology for discussing issues of concern to researchers in human-computer interaction. The role of mental models in learning and using…

Considers the meaning of relevance and examines the role that relevance plays in information behavior. Literature on relevance is reviewed, cognitive and dynamic processing approaches to relevance are described, and 12 research questions are presented that address criteria users employ in evaluating information and suggest implications for system…