The Google search engine is growing in popularity and usually shines in performance ratings. This article summarizes findings from a technical paper written by Google's developers in 1998 before anyone had seen Google. Suggests that a careful reader of the paper will be rewarded with a deeper appreciation of the designers' ideas and…

Discusses the design of computer applications, focusing on understanding design representations--what makes design representations work, and how, in different contexts. Examines the place of various types of representation (e.g., formal notations, models, prototypes, scenarios, and mock-ups) in design and the role of formalisms and representations…

Discussion of communication between designers and users of information systems focuses on a review of seven participatory design techniques in terms of the communication dimensions found in the Lievrouw and Finn communication systems model. Implications for the development of more effective and appropriate design models and methods are suggested.…

Presents a conceptual framework and a coherent method for information-technology design in an organizational context within the participatory-design tradition. The MUST method, developed through projects in Danish and American organizations, is based on thorough participation with users and managers and combines the use of ethnographic techniques…