Recommendations for planning and development of online student services based on a review of the literature on research conducted in a variety of college settings. Focus topics include the institutional website, help desks and information centers, student orientation, academic support, and library services.

Understanding the cultural variables affecting Chinese Americans is necessary in the rehabilitation counseling process. Counseling considerations include client variables (acculturation, difficulty dealing with ambiguity, difficulty expressing emotions, and language barriers); counselor variables (therapist bias and training bias); and other…