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Showing 1 to 15 of 34 results Save | Export
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Nasim, Kanwal; Sikander, Arif; Tian, Xiaowen – Higher Education Quarterly, 2020
Faced with intensified global education competition, universities and other Higher Education institutions are implementing Total Quality Management (TQM) to keep rivals at bay. Meanwhile, research interest in TQM in Higher Education is growing. This paper reviews the achievements and limitations of extant research on TQM in Higher Education, and…
Descriptors: Global Approach, Total Quality Management, Educational Quality, Higher Education
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Balzer, William K.; Francis, David E.; Krehbiel, Timothy C.; Shea, Nicholas – Quality Assurance in Education: An International Perspective, 2016
Purpose: The purpose of this paper is to synthesize the accumulated body of research on Lean in higher education, draw conclusions to help guide successful Lean implementations and propose future research directions to establish a rich base of knowledge that informs both practice and research. Design/methodology/approach This literature review…
Descriptors: Higher Education, Educational Quality, Strategic Planning, Educational Improvement
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Akinyemi, Gbenga M.; Abiddin, Norhasni Zainal – International Education Studies, 2013
The dynamic changes in today's world have made countries of the world masters of their own destinies. In this light, it has become noted today that "the affluence or penury of nations depends largely on the quality of higher education". This is informed by the fact that higher education systems of a nation is the "machinery of…
Descriptors: Human Resources, Labor Force Development, Higher Education, Educational Quality
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Beard, Debbie; Schwieger, Dana; Surendran, Ken – Journal of Information Systems Education, 2008
The growing demand for verification that students are, indeed, learning what they need to learn is driving institutions and programs to develop tools for assessing the level of knowledge and skills of their graduating students. One such tool, the Information Systems Analyst (ISA) certification, is a recently developed instrument for measuring…
Descriptors: Majors (Students), Schools, College Graduates, Information Systems
Munoz, Marco A. – 1999
This paper explores Total Quality Management (TQM) as an organizational theory applied to educational administration of higher education. The first part of the paper describes the principles of TQM, and the second part considers TQM in higher education. The third section is a general conclusion that takes into consideration the leadership…
Descriptors: Educational Administration, Educational Environment, Educational Theories, Higher Education
Munoz, Marco A. – 1997
This literature review is about the application of the ideas of Total Quality Management (TQM) in the academic side of higher learning institutions (classrooms). The methodology is solely document analysis. Findings show that TQM is a possible avenue for achieving national goals of quality for undergraduate and graduate education. The TQM…
Descriptors: College Faculty, Educational Practices, Higher Education, Literature Reviews
Norian, Nicole A.; Michaud, Paul J. – 1995
This monograph offers information on basic procedures concerning disciplinary action in a continuous quality improvement setting at an institution of higher education. In particular it describes progressive discipline, the application of positive discipline in a series of steps that gradually increase in severity as an employee progresses through…
Descriptors: College Administration, Discipline, Discipline Policy, Employer Employee Relationship
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Lomas, Laurie – Quality Assurance in Education: An International Perspective, 2004
This paper reviews recent research, literature and the views of a small sample of senior managers and academics in English higher education institutions on the challenges associated with embedding quality. When implemented by a university, quality enhancement models such as total quality management and the European Foundation for Quality…
Descriptors: Higher Education, Educational Quality, Total Quality Management, Success
Schwartzman, Roy – 1995
Greater reflexivity concerning the ways of discussing pedagogy could improve the way educators conceptualize their roles. Close attention to metaphors about education sounds a note of caution about the transfer of language from one discursive realm (business) to another (education). The transference of the "total quality management"…
Descriptors: College Students, Discourse Analysis, Educational Trends, Higher Education
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Seymour, Daniel – About Campus, 1997
Explains how total quality management efforts have gone astray in higher education and how they can be salvaged. Argues that the individual reigns supreme and core issues, such as building a coherent curriculum, are rarely addressed. Looks at what the institution measures and how individuals use their time. (RJM)
Descriptors: Change Strategies, College Administration, Curriculum Development, Educational Change
O'Neil, Rosanna M.; And Others – Library Administration & Management, 1993
Discussion of Total Quality Management (TQM) highlights its history in business and industry, explains its use in higher education settings, and describes recent quality efforts in library services. Topics addressed include a history of quality; barriers to quality control; examples at Pennsylvania State University; and learning opportunities for…
Descriptors: Administrative Principles, Business, Higher Education, Library Administration
Thomas, Constance D. – Journal of Educational Opportunity, 1998
Explores the history and literature on Total Quality Management (TQM) in an educational setting, and examines results of a university study of its own TQM program. The study found both faculty and administrators dissatisfied with their TQM effort; although most felt that TQM could have positive effects, the perception was that little was being…
Descriptors: Administrator Attitudes, College Administration, College Faculty, College Instruction
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Malaney, Gary D.; Osit, Carla J. – NASPA Journal, 1998
Analyzes the results of a survey which queried student affairs staff members about their opinions on the importance of and their satisfaction with 37 aspects of their work environments. Discusses results of the survey and addresses efforts to improve the work climate. (Contains 18 references.) (Author/GCP)
Descriptors: Employee Attitudes, Higher Education, Job Satisfaction, Quality of Working Life
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Brown, Janet Dagenais – College and Research Libraries, 1994
Discusses how to improve library reference service, especially the effective delivery of accurate answers, based on a program at Wichita State University (Kansas) that used concepts of quality from business and organizational management. Topics addressed include customers and customer service, and methods of reference service evaluation. (Contains…
Descriptors: Business Administration, College Libraries, Evaluation Methods, Higher Education
Birnbaum, Robert – 1998
This study reviewed the literature to trace the evolution and life cycles of seven management techniques related to higher education. The seven case studies involved analysis of a selected sample of periodical, monograph, and technical literature from 1960 to the present. The literature base on each management technique was reviewed in reference…
Descriptors: Benchmarking, Case Studies, College Administration, Higher Education
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