Programs examples and discusses the profitability of entrepreneurial and intrapreneurial operations that charge fees for information services and products. Various types of fees and charging mechanisms are described. A list of professional associations, publications, workshops, and selected readings is provided. (CLB)

This study explored the relationship between expanded information and referral (I&R) services and traditional reference services in public libraries in North Carolina. Results show librarians feel I&R services should be limited to those closely related to traditional reference services. Other I&R services typically provided by social…

A review of the literature uncovers a spectrum of information services involving American Indians, although in many cases the types of libraries and their missions differ from those of the dominant culture. The focus is on tribal and reservation library services, which have been kept alive in the face of many obstacles. (SLD)

Outlines the current socioeconomic conditions within the United States and explores the effect of these trends on libraries and information services. The resulting obstruction of information mediation is discussed, and recommendations for professionals seeking to maintain their role as information mediators are offered. (58 references) (LRW)

This detailed overview of the concept of the information broker covers the following topics: (1) emergence and development of the concept; (2) services offered; (3) clientele; and (4) fee policies. Public sector libraries as information brokers and the future of information brokering are also discussed. Sixty-two references are listed. (MES)

Globalization provides the contextual framework for cultural changes in the library user group. In order to be more effective, and realistically, more client-focused, the reference librarian is challenged to ask again "Who is my client?" in this changing context. This paper presents a positive and practical response to cultural change…

This description of experiments with the use of videotex systems in British public libraries includes activities and undertakings sponsored by the British Library Research and Development Department, commercial and public videotex services in the U.K., and videotex projects initiated by library associations such as ASLIB. (JL)

Reviews the various techniques and methods employed to measure user preferences with respect to the provision of particular library services. The ranking of user preferences, direct judgment methods of measurement, tradeoff analysis, and conjoint analysis are among the topics discussed. A reference list is included. (JL)

This study reviews trends in public library finance; examines recent political, economic, and technological changes; and assesses the impact of these changes on public library services. A history of the public library in America is presented, as well as an analysis of the principles of economics and public finance which reveals that current…

This guide to information services used by the Environmental Research Center (ERC) in Cincinnati, the scientific and technical information focal point for the U.S. Environmental Protection Agency (EPA), explains the online searching services available at the Cincinnati Library, outlines the procedure for requesting a literature search, and…

Describes reference and information services which special libraries may provide in serving clientele, including information services, bibliographic services, online search services, document delivery services, indexing services, abstracting services, publishing and alerting services, translation services, newspaper clipping services, and records…

Three fundamental problems underlie most research in health sciences librarianship: determining what therapies are effective and of good quality, delivering information when and where it is needed, and in forms that will increase its use. Developments in health information research will be advanced through collaboration across disciplines and…

Reviews the literature on academic library reference service, and examines changes in the traditional reference desk model. Based on the review from the perspectives of managers, librarians, and users, new research directions are proposed in which users' information-search processes and librarians' intervention in reference service are integrated.…

Reviews studies of humanists' use of information and discusses three characteristics of the behavior of humanists in relation to trends in the application of new information technologies to the humanities: (1) reluctance to ask questions of reference librarians; (2) regard for influential peers; and (3) concentration on research specializations.…

Access services is not unique in its need for effective personnel management. A review of the literature indicates that there are many publications on or relating to library personnel administration; however, relatively few of them are dedicated to the narrow topic of access services. As such, this review encompasses literature that is general to…