Discussion of performance appraisal in nonprofit organizations and the difficulties involved in obtaining accurate job feedback examines four types of appraisal: behavioralism; minimal model; heuristic knowledge; and tacit information from in-house experimentation. Conclusions are drawn about the usefulness of these approaches and a suggestion for…

Discusses some of the main considerations that relate specifically to the head librarian of a public library as an individual in the role of administrator. These considerations include personal attributes of the head librarian, the internal administration of the library, and external relations with the trustees, local government, and general…

Seven articles on library reference services highlight reference obsolescence in academic libraries, major studies of unobtrusive reference tests, methods for evaluating reference desk performance, reference interview evaluation, problems of reference desk control, online searching by end users, and reference collection development in…

This theme issue focuses on "creating the library's future" through creative library management. Seven articles provide a variety of perspectives on particular library management styles and approaches to library issues. The planning process, creativity in the work place, and innovations in libraries are discussed. (MAB)