After three years of collecting electronic resources of troubleshooting tickets in Springhare's LibAnswers at University of Houston Libraries, the author conducted an analysis of over 300 tickets. The type of problem was identified for each ticket and then categorized into a functional area using an existing categorization schema developed at…

There has been longstanding debate about whether the level of complexity of questions received at reference desks and via online chat services requires a librarian's expertise. Continued decreases in the number and complexity of reference questions have all but ended the debate; many academic libraries no longer staff service points with…

Identifies deficiencies in reference services offered by archives and examines factors preventing effective use of archival resources, including changing clientele, organization of collections based on the principle of provenance, and the uniqueness of archival collections. Suggestions for improving public service, including user studies and…

This paper reviews the progress made so far in the development and use of expert systems for library and information services in the areas of online information retrieval, including gateway software and intelligent front-ends; cataloging, including bibliographic utilities and machine-aided cataloging; abstracting; reference work; and indexing and…

This review of the literature discusses theories of information with emphasis on the views of Dervin and Popper on subjectivity and objectivity as they relate to information use. Classification and indexing as applied in information retrieval systems and libraries are also discussed, and 78 references are provided. (LRW)

Describes a study of 20 American historians that was conducted to better understand the nature of research in history. Highlights include choice of research topics, use of archives, writing habits, use of computers, the classification of historical knowledge, implications for libraries, and suggestions for future studies. (43 references) (LRW)

Taking a post-modern approach, this paper addresses the relevance of measurement and evaluation of libraries and information services. The following topics are discussed: (1) past and present approaches to performance measurement, including origins of measurement and landmarks of the past; (2) a conceptual framework for evaluation, including a…

Presents a summary of the history of academic library automation, and discusses some of the technological trends which are important to the development of an electronic library. Topics discussed include public services vs. technical services; cataloging and classification; serials control; computer networks; cooperative projects, including…

Reviews the research and commentary on individuals' questions and specific reference queries that characterize two general approaches in librarianship and other disciplines: question itself as phenomenon of questioner's behavior, linguistic performance, or cognitive state; interaction between question and answer focusing on appropriateness of…

Develops a comprehensive, unified, explanatory theory of librarianship by first making an analogy to the unification of the fundamental forces of nature. Topics include dependent and independent variables; publishing; acquisitions; classification and organization of knowledge; storage, preservation, and collection management; collections; and…

This report is a revision and expansion of an earlier research report that described the design of the University of Guelph's documentation system for the organization of government publications within university libraries. The design of the Guelph document system represents a deliberate departure from cataloging and classification theory and…

Examines major issues and trends in serials management represented in the literature published during 1990. Topics covered include the pricing crisis; publishing and scholarly communication; cancellation projects; technological developments and alternatives to print; claiming and replacement activities; acquisitions and collection development;…

This theme issue presents nine articles that describe the availability of various types of computer software for use by patrons in academic, public, school, and special libraries. Topics discussed include selection and evaluation, cataloging and classification, physical access including circulation, copyright and other legal considerations,…