What are the ways in which library-provided bibliometric services add value to the research enterprise? Tasked with developing a program to assess and improve research impact services at Indiana University Bloomington, the open scholarship librarian launched a research impact offering in fall 2019, with positive results. Research impact services…

In 2003 Delia Neuman wrote "Research in School Library Media for the Next Decade: Polishing the Diamond." One of the most influential pieces on school library research written in the last twenty years, the article provided a map for school library research by defining areas of concern and importance. Neuman developed questions grounded…

This bibliographic essay discusses a variety of items from the literature on the evaluation of reference services and reference personnel. A model for the evaluation process is presented on which the literature review is based. (Contains 48 references.) (LRW)

Develops model of the reference interview which explicitly incorporates human information processing, particularly schema ideas presented by Marvin Minsky and other theorists in cognitive processing and artificial intelligence. Questions are raised concerning use of content analysis of transcribed verbal protocols as methodology for studying…

Surveys the service marketing literature for models and data-gathering instruments measuring service quality, particularly the instruments SERVQUAL and SERVPERF, and assesses their applicability to special libraries and information centers. Topics include service characteristics and definitions of service; performance-minus-expectations and…

Discusses the concept of user-centered library services from a theoretical and conceptual basis. Highlights include the traditional information model; the constructivist model; other researchers' approaches to information seeking and information needs; a sense-making model for various library services; question negotiation; knowledge transfer;…

Provides overview of the establishment and acceptance of reference service in American library practice and outlines and documents changes in focus and emphasis by citing textbooks on reference services. Highlights include beginnings in 1876, communications and counseling, the 1970s, reconsiderations, and new emphasis and new models. Ninety-four…

Identifies interacting principles of theory of library service and indicates nature of library policies, activities, and professional values upon which implementation of principles rests. Library users ("worthy" and "needy"), hierarchy of service functions (stimulation, guidance, instruction, information services, access,…

Reviews theory and research findings concerning service organizations, develops a model of the library reference process, and summarizes the results of a partial test of the model in five academic libraries in northern California. The roles of clients and service providers are explored, and variables that influence service outcomes are discussed.…

This examination of the criteria used in the evaluation of library literacy programs reviews the relevant literature, discusses several evaluation models that have already been used in literacy projects, and outlines a proposed evaluation model. (EM)

Book reviewed by Robert D. Stueart points out the need for organizational change in academic libaraies and suggests new organizational and work system designs and ways of incorporating them. Academic libraries are urged to begin thinking in terms of client needs, rather than organization of work into categories. (EJS)

Reviews literature of past decade, which reflects greater recognition of older adult needs and significance of library use instruction, and develops a model for instructing older adults based on four principles: educational objectives, procedures for selecting instructional program, procedures for making changes and evaluation, pattern of…

Discusses sources of conflict between teaching and nonteaching librarians and identifies theoretical and practical contributions of library instruction to reference service. Arguments against library instruction, library applications of learning theory, improving reference services, conflicts in reference department, and future of library…

Introduces four models of data library development for meeting information needs for machine-readable data files--University of Florida facility, University of British Columbia Data Library, Data and Program Library Service at University of Wisconsin, and online numeric Kentucky Economic Information System at University of Kentucky. Four…

Discusses the need for the library profession to learn not only how to identify information needs, but also to create new services and delivery patterns around them. The existing literature on information needs and information seeking behavior is briefly reviewed, and a research agenda for the 1990s is summarized. (51 references) (Author/CLB)