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Tchangalova, Nedelina; Coalter, Jodi; Trost, Amy; Pierdinock, Amber – Issues in Science and Technology Librarianship, 2021
As science and technology libraries continue to evolve, specialized research support services are developed and offered at academic institutions or research organizations. Making sense of this changing landscape and determining the best programs for an institution can be a daunting task, especially for early-career librarians. This article aims to…
Descriptors: Academic Libraries, Academic Support Services, STEM Education, Library Services
Osorio, Nestor L.; Droog, Alissa – New Review of Academic Librarianship, 2021
This literature review explores the impact of COVID-19 on reference and research services in academic libraries. The first half of the review identifies changes and initiatives during the previous ten years using meaningful examples of changes. Gathering information from listservs, conference schedules,trade publications, websites, and emerging…
Descriptors: Reference Services, COVID-19, Pandemics, Library Services
Alisa Howlett; Eleanor Colla; Rebecca Joyce – New Review of Academic Librarianship, 2024
An increasingly complex and demanding research landscape has seen university libraries rapidly evolve their services. While research data management, bibliometrics, and research impact services have predominantly featured in the literature to date, the full scope of support libraries are currently providing to their institutions is unknown. This…
Descriptors: Web Sites, Academic Libraries, Universities, Foreign Countries
Blummer, Barbara; Kenton, Jeffrey M. – Public Services Quarterly, 2019
Outreach programs remain essential in fostering the use of library collections and services. A review of one hundred seventy-four papers on academic library outreach from 2008 to January 2019 highlighted the popularity of these programs during this period as well as the identification of five themes. These themes point to the importance of library…
Descriptors: Academic Libraries, Outreach Programs, Library Services, Use Studies
Maloney, Krisellen; Kemp, Jan H. – College & Research Libraries, 2015
There has been longstanding debate about whether the level of complexity of questions received at reference desks and via online chat services requires a librarian's expertise. Continued decreases in the number and complexity of reference questions have all but ended the debate; many academic libraries no longer staff service points with…
Descriptors: College Libraries, Library Services, Reference Services, Questioning Techniques
McGowan, Britt; Gonzalez, Melissa; Stanny, Claudia J. – portal: Libraries and the Academy, 2016
Librarians seek opportunities to improve outreach to faculty and promote shared interests in information literacy. A comprehensive review of syllabi for all undergraduate courses offered during one academic term examined course-level learning outcomes and graded assignments to see how well they aligned with the five Association of College and…
Descriptors: Undergraduate Study, Course Descriptions, Information Literacy, Undergraduate Students
Liu, Guoying – Program: Electronic Library and Information Systems, 2011
Purpose: The purpose of this article is to provide a comprehensive literature review on the utilisation of intelligent agent technology in the library environment. Design/methodology/approach: Research papers since 1990 on the use of various intelligent agent technologies in libraries are divided into two main application areas: digital library…
Descriptors: Electronic Libraries, Information Retrieval, Library Services, Computer Interfaces
Williamson, Jeanine M.; Han, Lee D.; Colon-Aguirre, Monica – Issues in Science and Technology Librarianship, 2009
The study examined the extent of cross-disciplinarity in nanotechnology and transportation engineering research. Researchers in these two fields were determined from the web sites of the U.S. News and World Report top 100 schools in civil engineering and materials science. Web of Science searches for 2006 and 2007 articles were obtained and the…
Descriptors: Molecular Structure, Technology, Interdisciplinary Approach, Library Services

Rothstein, Samuel – Reference Librarian, 1989
Reviews the literature on reference service, particularly the reference interview, from 1876 to the 1970s and summarizes some research techniques used to investigate the reference encounter. Studies of reference clients are then briefly reviewed, and concerns of reference librarians regarding the level of assistance and the library-client…
Descriptors: Library Services, Reference Services, Users (Information)
Gaines, Ervin J.; Huttner, Marian A. – Drexel Library Quarterly, 1983
This article enumerates factors which created demand for fee-based information service (commercial databases, competition for proprietary information in business world, effectiveness of librarians) and relates experiences at two public libraries. Sources of business, value of advertising, techniques of selling, and hiring and deployment of staff…
Descriptors: Fees, Library Administration, Library Services, Public Libraries

Roose, Tina – Catholic Library World, 1981
Defines and describes formal cooperative library reference services and discusses the major variables that produce differences in cooperative reference networks: size, composition, funding, services, delivery mechanisms, control methods, and resources. (Author/LLS)
Descriptors: Libraries, Library Cooperation, Library Services, Reference Services

Vincent, C. Paul – Reference Librarian, 1984
This essay arguing for retention of sophisticated reference-desk service as separate from library instruction notes brief history of relationship and two fundamental reasons for separation: a "one-shot" lecture could not cover every tool useful for research needs of each individual student; and not all patrons are experiencing library instruction.…
Descriptors: Academic Libraries, Higher Education, Library Instruction, Library Services

Carbone, Jerry – Reference Librarian, 1984
Identifies nature of problems affecting library instruction in smaller public libraries and reports on writings which may be helpful to those libraries having no formal library instruction programs. Trends, a definition of the problem, literature reviewed, philosophy of library instruction, and programs over past 10 years are highlighted. (29…
Descriptors: Library Instruction, Library Services, Literature Reviews, Public Libraries

Klassen, Robert – Library Trends, 1983
This discussion of the development of library reference service standards and guidelines for service measurement highlights the work of the American Library Association (ALA) Committee on Standards, guidelines adopted by ALA's Reference and Adult Services Division, and efforts of state, public, and university libraries. Fourteen references are…
Descriptors: Guidelines, Librarians, Library Associations, Library Services

Bunge, Charles A. – Reference Librarian, 1994
This bibliographic essay discusses a variety of items from the literature on the evaluation of reference services and reference personnel. A model for the evaluation process is presented on which the literature review is based. (Contains 48 references.) (LRW)
Descriptors: Evaluation Methods, Library Personnel, Library Services, Literature Reviews