This paper discusses the complexity of explanation activity in human-human goal-directed dialogue and suggests that this complexity ought to be taken into account in the design of explanation in human-computer interaction. A general model of clarity in human-computer systems is proposed, incorporating explanation as one component. On the basis of…

Presents a new model of searching in online and other information systems, and reviews the literature of manual information seeking behavior for suggestions of capabilities users might like in online systems. Based on the model--called "berrypicking"--and research, suggestions are made for how new search capabilities could be implemented…

Literature showing the disadvantages of Boolean logic in online searching is reviewed, and research comparing the Filter/Flow visual interface (i.e., a graphical representation of Boolean operators) with a text-only interface is described. A significant difference in the total number of correct queries is reported that favored Filter/Flow. (16…

Describes the inability of traditional subject index terms to represent relational information among concepts, and the development of frame based knowledge representation methods that provide relational semantic representations of documents and user queries. The discussion covers research in user interfaces and automatic document classifications,…

Provides overview of design requirements for transparent information retrieval (implies that user sees through complexity of retrieval activities sequence). Highlights include need for transparent systems; history of transparent retrieval research; information retrieval functions (automated converters, routers, selectors, evaluators/analyzers);…

Eleven articles introduce expert systems applications in library and information science, and present design and implementation issues of system development for reference services. Topics covered include knowledge based systems, prototype development, the use of artificial intelligence to remedy current system inadequacies, and an expert system to…

This study was designed to be a state-of-the-art survey and investigation of intelligent "front end" design approaches and software for improving subject access and subject searching in today's large online bibliographic retrieval systems and online public access catalogs (OPACS). The report begins with an illustrated overview of…

Thirty junior high students with and without learning disabilities used three forms of an encyclopedia--printed, electronic with menus, and electronic with commands. Students without disabilities were more successful in retrieval. Both groups were more successful at simple versus complex tasks, assigned versus self-selected tasks, and when using…

This paper reviews the history of separate online system interfaces which led to efforts to develop expert systems for searching databases, particularly for end users, and introduces the research on such expert systems. Appended is a bibliography of sources on interfaces and expert systems for online retrieval. (Author/EJS)

Command-driven searches would be facilitated, as users move from system to system, if a common command language were used. Proposed standards for a "Common Command Language for Online, Interactive Information Retrieval" have been developed by National Information Standards Organization (NISO) Committee G, and are now being reviewed for…

As Information Retrieval (IR) has evolved, it has become a highly interactive process, rooted in cognitive and situational contexts. Consequently the traditional cybernetic-based IR model does not suffice for interactive IR or the human approach to IR. Reviews different views of feedback in IR and their relationship to cybernetic and social…

Seven articles discuss aspects of transaction log analysis, including introduction and definitions; history and development; components of an ideal logging facility; research methodologies; applications to a variety of library functions; practical and logical limits of the methodology; and future developments needed to enhance successful use of…

During the past 10 years, online searching has moved from libraries into homes and offices, creating a group called end-user searchers who access online databases and perform search operations for finding information for their own use. Probable increase in end-user searching has significant implications for vendors and for intermediaries. (25…

Focuses on the multiple design issues involved in creating successful menu selection systems: semantic organization, response time, display rates, shortcuts for frequent users, titles, phrasing of menu items, graphic layout, and selection mechanisms. Pop-up and embedded menus, experimental results, and design guidelines are also covered.…

Discusses the design of interfaces for online systems and suggests requirements that must be met to offer maximum aid to inexperienced users. Highlights include the online search process, user data, query processing, database descriptors, semantic links, multilingual processing, search strategies, and distributed systems. A 20-page bibliography…