Describes operations research as an important management tool that can aid library managers in effectively using available resources and as a set of analytical tools that can enable researchers to better understand library and information services. Early history, definition, models, applications to libraries, and impact are noted. Twenty-five…

Examines practical applications for the suitability of two different approaches to quality management within engineering education. One utilizes quality systems standards as typified by a specific industrial process that ensures an effective production system. The other applies the notion of total quality management emphasizing a process of…