This paper reviews the literature on consumer involvement in dental quality assessment, argues for inclusion of this information in quality assessment measures, outlines a conceptual model for measuring dental consumer quality assessment, and presents data relating to the development and validation of an instrument based on the conceptual model.…

This report provides a literature review and history of approaches to quality assurance of assessment in the vocational education and training (VET) sector in Australia and overseas. It also examines eight potential models that can be used by individual or groups of assessors within a training organisation. The models include a diagnostic…

Outlines the context to the development of national standards in advice, guidance, and counseling. Reviews definitions of national occupations standards. Explains the approach to writing generic standards across the advice, guidance, and counselling fields. Examines ethics and equality in detail and generic standards imported from elsewhere.…

Recent literature on academic program review or evaluation is reviewed, including case study reports of ways in which systematic reviews of programs have been designed and carried out at selected colleges. Attention is given to procedures that have been used or suggested for collecting information. (MLW)

Six papers focusing on educational change in occupational education are presented. The first paper, by Ronald Havelock, provides a historical review of innovation research models and discusses how the various models have progressed culminating in the Linkage Model. The next three papers address conceptual issues in innovation research. The paper…

Describes quality models that community colleges have adopted to improve program effectiveness and customer service, focusing on the use of these models in career development. Discusses exemplary college programs that focus on quality, teamwork and participatory management, and service to students as their prime customers. (AJL)

Current developments in the delivery of advice, guidance, and counselling to students in higher education are outlined. A range of possible consequences for higher education of the introduction of occupational standards in the advice, guidance, and counselling field is identified. Issues that higher education institutions and awarding bodies will…

These two papers look at international aspects of quality in higher education from contrasting perspectives. The first paper, "Higher Education Quality: A European Dimension" by John Brennan asks whether there is a distinctive European dimension to quality in higher education and, if so, what are its implications for British institutions…

The national context in which occupational standards and National Vocational Qualifications (NVQs) have been developed is described. NVQ methodology is explained, and issues arising from NVQ implementation are outlined. Developments in accreditation within the contexts of counselling and psychotherapy and guidance for learning and work are…

The impact of the introduction of National Vocational Qualifications (NVQs) on the role of agencies such as Citizens' Advice Bureaux--that is, voluntary-sector advice agencies with a strong welfare right ethos--is examined. The implications of NVQs on the everyday practice of advice giving in voluntary settings is explored. (Author)

State programs offer greatest promise for practical strategic actions to enhance the quality of the nation's adult work force. Three steps in the recursive process that create a model of state action are as follows: (1) documentation of the platform for action, which consists of current adult work force attributes and current institutional…

The quality of off-campus degree programs is considered in relation to quality control models and efforts that have been used to achieve quality control, the parties responsible for quality control, the effectiveness of programs to improve the educational quality of nontraditional education, and future prospects. It is suggested that quality…

This book provides an overview of vocational-technical education and training (VTET) in the 10 member countries of the Southeast Asian Ministers of Education Organisation (SAMEO). The book begins with an introduction explaining the objectives and methodology of the cooperative research project on which the study was based. Each of the 10…