Identifies leading issues in academic reference service based on survey of literature with emphasis on 1970s and 1980s--bibliographic instruction, computer-based reference and biliographic services, personnel-related topics (specialists, generalists, professional development, nonprofessionals in reference service), measurement and evaluation, and…

Explores issues surrounding efforts to introduce online catalogs to users and presents relevant research results from Northwestern University's "Educating the Online Catalog User" project. Highlights include attitudes and preconceptions about online catalogs and instruction, research on online catalog use, suggestions for online catalog teaching,…

Discusses the definition of an online library catalog; five factors to be considered by the online catalog designer; user-computer communication (error messages, help screens, prompts, unnatural language); online tutorials and offline instruction offered by bibliographic instruction librarians; and the current situation. Nine references are…

Discusses library user education in terms of content, impact, and limitations. Evaluation studies of library instruction are discussed; future possibilities are examined, including lifelong learning and the impact of change on libraries; and the Gateway to Information, an online user help system developed by the Ohio State University Library, is…

Describes a computerized reference and bibliographic instruction system currently under development at the University of Waterloo Library. The functions of the system, which will include query negotiation, suggestions for research strategies, referral to appropriate reference materials, information on library services and locations, and library…

Various approaches to training for online users are described, including training that is available through schools of library and information studies, database producers, consultants, professional associations, and employers. Training methods are discussed, and the trend toward the use of computer-assisted instruction is examined. (55 references)…

Eight articles describing online retrieval service use in schools include: an overview based on a 1986 survey; descriptions of DIALOG; Dow Jones News/Retrieval Service, and BRS services for schools, and Pennsylvania's online library network; online training for library media specialists; and a selected annotated bibliography of online in schools.…

Presents literature review of concept-based search theory and its relationship to end user instruction for online bibliographic information systems. Existing search models and search curriculums from the library and information science literature are surveyed, scholarly patterns of information access are discussed, and commercial sources of…

Discusses the changing role of health sciences librarians in academic medical centers, based on experiences at the Johns Hopkins University (Maryland) medical library. Highlights include library services to meet the information needs of users; management perceptions of libraries; and competitive strategies for libraries, including integration into…

Discusses the need for library science to examine users' search behaviors in the context of social cognition and creative problem solving. Topics covered include the psychology of search behavior, problem solving approaches to library instruction in online searching, and problem solving protocols. (29 references) (CLB)

Discusses changes in academic libraries resulting from evolving technologies, and the need to train library patrons and staff in the use of electronic information systems. A review of the training literature and the results of three projects for supporting patron use of online systems are reported. (CLB)