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Download full textSatterlee, Brian – 1996
This paper reviews the literature pertaining to Total Quality Management (TQM) and its application in educational settings, especially at institutions of higher education. The review is organized into the following topical areas: the concept of "quality" (usually involving customer satisfaction, executive-level leadership, and employee…
Descriptors: College Administration, Curriculum Development, Definitions, Educational Change
Munoz, Maria D.; Munoz, Marco A. – 2000
Training interventions can be evaluated by calculating return on investment (ROI) and cost-benefit analysis. The four-level model proposed by Kirkpatrick is the dominant evaluation model used. Calculating ROI has been a critical issue for trainers and executives, but only a few organizations have implemented the process that is considered as…
Descriptors: Accountability, Adult Education, Cost Effectiveness, Data Collection
Direct linkMurphy, Joseph – Leadership and Policy in Schools, 2008
In this article, we review research from the organizational sciences to develop lessons for educators and policy makers. The approach is an integrative review of the literature. We employ a comprehensive process to unpack and make sense of the turnaround literature from the organizational sciences. We rely on strategies appropriate for document…
Descriptors: Educational Change, Elementary Secondary Education, Models, Educational Policy
Doucette, Mary Ann – 2000
Successful performance improvement efforts draw from such disciplines as psychology and systems theory, and from the fields of instructional design and human resource development. Both knowledge management and organizational learning are valuable additions to the human performance technologist's repertoire for performance analysis and intervention…
Descriptors: Educational Research, Human Resources, Improvement Programs, Organizational Development
Peer reviewedMawhinney, Thomas C. – Journal of Applied Behavior Analysis, 1992
The history and main features of organizational behavior management (OBM) are compared and integrated with those of total quality management (TQM), with emphasis on W.E. Deming's 14 points and OBM's operant-based approach to performance management. Interventions combining OBM, TQM, and statistical process control are recommended. (DB)
Descriptors: Administration, Behavior Change, Behavioral Science Research, Improvement Programs
Zwerdling, Daniel – 1979
Beginning an an informal, unstructured information interchange among 100 union, worker, and management representatives from seventeen public and private sector organizations operationally involved in quality of work life activities, a 1977 conference evolved into the first annual meeting of the American Quality of Work Life Association.…
Descriptors: Attitude Change, Career Education, Committees, Employer Employee Relationship
