Human communication is a complex process. For individuals from different regional, ethnic, or racial backgrounds, communication may be difficult. Focuses on some common ways individuals fail to communicate clearly and the significance of this failure for social work practice. (Author)

In this paper, several issues related to the problem of transfer of training are set forth. The technique of frame analysis, developed by Erving Goffman, is presented as a way of bringing coherence to the formulation of problems related to transfer of training. Key concepts in Goffman's argument are explained, showing how those concepts pertain to…